/* LLCT Service Desk — Leaders Line identity: shield blue, navy, trim red, silver. */
@import url('https://fonts.googleapis.com/css2?family=Archivo:wdth,wght@75..110,400..800&display=swap');

:root {
  --ribbon: #1C47AE;      /* shield banner blue — actions, active */
  --ribbon-d: #163A90;
  --ribbon-soft: #E8EEFB;
  --night: #0E1F45;       /* header, headings */
  --trim: #B4372B;        /* shield trim red — critical / new / errors */
  --trim-soft: #FBEBE9;
  --steel: #5B6472;       /* secondary text */
  --silver: #D5D9E0;      /* lines */
  --mist: #F2F4F7;        /* page */
  --ink: #18202E;
  --card: #fff;
  --success: #1F8A5B; --warning: #C27A12; --danger: var(--trim); --info: var(--ribbon); --purple: #6B4BB8;
  --accent: var(--ribbon); --muted: var(--steel); --line: var(--silver); --bg: var(--mist);
  --r-lg: 14px; --r-md: 10px; --r-sm: 7px;
  --lift: 0 1px 0 rgba(14, 31, 69, .04), 0 8px 24px -14px rgba(14, 31, 69, .22);
}
* { box-sizing: border-box; }
html, body { margin: 0; min-height: 100%; }
body {
  font-family: 'Archivo', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif; font-stretch: 100%;
  background: var(--mist); color: var(--ink); font-size: 15px; line-height: 1.5;
  -webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent;
  font-variant-numeric: tabular-nums;
}
a { color: var(--ribbon); }
h1, h2, h3 { margin: 0; color: var(--night); font-stretch: 88%; letter-spacing: -.005em; line-height: 1.15; }
h1 { font-size: 26px; font-weight: 800; }
h2 { font-size: 18px; font-weight: 750; }
h3 { font-size: 15px; font-weight: 700; }
.muted { color: var(--steel); } .small { font-size: 13px; } .mono { font-variant-numeric: tabular-nums; letter-spacing: .02em; font-weight: 650; }
.hidden { display: none !important; }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.grow { flex: 1; min-width: 0; }
.stack > * + * { margin-top: 14px; }
.card { background: var(--card); border: 1px solid var(--silver); border-radius: var(--r-lg); box-shadow: var(--lift); }
.pad { padding: 18px; }
:focus-visible { outline: 3px solid rgba(28, 71, 174, .45); outline-offset: 2px; }

/* ------------------------------------------------ inputs & buttons */
.field { display: flex; flex-direction: column; gap: 6px; }
.field > span { font-size: 13px; font-weight: 650; color: var(--night); }
.field > span b { color: var(--trim); }
input, select, textarea {
  font: inherit; color: inherit; width: 100%; padding: 11px 12px; border: 1px solid #C6CCD6; border-radius: var(--r-md);
  background: #fff; outline: none; transition: border-color .15s, box-shadow .15s;
}
input:focus, select:focus, textarea:focus { border-color: var(--ribbon); box-shadow: 0 0 0 3px rgba(28, 71, 174, .16); }
textarea { resize: vertical; min-height: 92px; }
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 10px 15px; border-radius: var(--r-md);
  border: 1px solid #C6CCD6; background: #fff; font: inherit; font-weight: 650; cursor: pointer; color: var(--night);
  text-decoration: none; white-space: nowrap;
}
.btn:hover { background: #F6F8FB; border-color: #AEB6C3; }
.btn:disabled { opacity: .55; cursor: default; }
.btn.primary { background: var(--ribbon); border-color: var(--ribbon); color: #fff; }
.btn.primary:hover { background: var(--ribbon-d); border-color: var(--ribbon-d); }
.btn.dark { background: var(--night); border-color: var(--night); color: #fff; }
.btn.good { background: var(--success); border-color: var(--success); color: #fff; }
.btn.bad { color: var(--trim); }
.btn.sm { padding: 6px 11px; font-size: 13.5px; border-radius: var(--r-sm); }
.btn.block { width: 100%; padding: 14px; font-size: 16px; font-weight: 700; }
.btn.ghost { background: transparent; border-color: transparent; }
.chip { display: inline-flex; align-items: center; gap: 5px; padding: 3px 9px; border-radius: 99px; font-size: 12.5px; font-weight: 650; white-space: nowrap; }
.dot { width: 7px; height: 7px; border-radius: 50%; display: inline-block; flex: none; }

/* choice tiles */
.tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(168px, 1fr)); gap: 8px; }
.tile {
  border: 1px solid #CDD3DC; background: #fff; border-radius: var(--r-md); padding: 11px 12px; text-align: left; cursor: pointer;
  font: inherit; font-size: 14px; display: flex; gap: 9px; align-items: flex-start; color: var(--ink); line-height: 1.3;
}
.tile:hover { border-color: #9FAABB; }
.tile .ti { font-size: 17px; line-height: 1.1; filter: grayscale(.2); }
.tile small { display: block; color: var(--steel); font-size: 12px; margin-top: 3px; font-weight: 400; }
.tile.on { border-color: var(--ribbon); background: var(--ribbon-soft); box-shadow: inset 0 0 0 1px var(--ribbon); }
.ptiles { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px; }
@media (min-width: 640px) { .ptiles { grid-template-columns: repeat(4, 1fr); } }
.ptile { border-left-width: 4px; }

/* ------------------------------------------------ brand band (portal + desk login) */
.band { position: relative; background: var(--night); color: #fff; overflow: hidden; }
/* the shield's banner, sweeping behind the logo */
.band .ribbon {
  position: absolute; left: -40px; right: -40px; top: 38%; height: 44px; background: var(--ribbon);
  transform: skewY(-2.2deg); box-shadow: 0 6px 0 rgba(180, 55, 43, .9);
}
.band .ribbon::after { content: ''; position: absolute; inset: 0; background: linear-gradient(90deg, rgba(255,255,255,.08), transparent 40%); }
.band .in { position: relative; max-width: max(860px, 80vw); margin: 0 auto; padding: 18px 18px 22px; display: flex; align-items: center; gap: 16px; }
.band .shield { width: 74px; height: auto; flex: none; filter: drop-shadow(0 6px 10px rgba(0, 0, 0, .35)); }
.band .bt1 { font-weight: 800; font-size: 21px; font-stretch: 85%; letter-spacing: .06em; line-height: 1; }
.band .bt2 { font-size: 13.5px; opacity: .85; margin-top: 5px; }
.band .callus { margin-left: auto; color: #fff; text-decoration: none; font-weight: 650; font-size: 14px; background: rgba(14, 31, 69, .55); border: 1px solid rgba(255,255,255,.25); padding: 8px 12px; border-radius: 99px; white-space: nowrap; }
.band .callus:hover { background: rgba(14, 31, 69, .8); }

/* ------------------------------------------------ portal */
.phero { max-width: max(860px, 80vw); margin: 0 auto; padding: 26px 18px 6px; }
.phero h1 { font-size: clamp(26px, 5vw, 36px); }
.phero p { margin: 6px 0 0; color: var(--steel); max-width: 60ch; }
.pwrap { max-width: max(860px, 80vw); margin: 0 auto; padding: 16px 16px 70px; }
.tabs { display: inline-flex; gap: 2px; border-bottom: 1px solid var(--silver); margin-bottom: 18px; width: 100%; }
.tabs button { border: 0; background: transparent; padding: 11px 14px 12px; font: inherit; font-weight: 650; color: var(--steel); cursor: pointer; border-bottom: 3px solid transparent; margin-bottom: -1px; }
.tabs button.on { color: var(--night); border-bottom-color: var(--ribbon); }
.tabs .n { display: inline-block; min-width: 20px; padding: 0 6px; border-radius: 10px; background: var(--ribbon); color: #fff; font-size: 12px; margin-left: 6px; text-align: center; }

/* the request form: one sheet, numbered steps on a rail */
.sheet { background: #fff; border: 1px solid var(--silver); border-radius: var(--r-lg); box-shadow: var(--lift); padding: 8px 20px; }
.step { display: grid; grid-template-columns: 32px 1fr; gap: 14px; padding: 20px 0; position: relative; }
.step + .step { border-top: 1px solid #E6E9EE; }
.step .sn { width: 30px; height: 30px; border-radius: 50%; background: var(--night); color: #fff; display: grid; place-items: center; font-weight: 750; font-size: 14px; }
.step .sb > h2 { font-size: 17px; margin: 4px 0 2px; }
.step .sb > .hint { color: var(--steel); font-size: 13.5px; margin: 0 0 12px; }
@media (max-width: 560px) { .sheet { padding: 4px 14px; } .step { grid-template-columns: 1fr; gap: 8px; } }
.sec-t { font-weight: 750; font-size: 16px; color: var(--night); margin: 2px 0 8px; }
.photos { display: flex; gap: 8px; flex-wrap: wrap; }
.photos .ph { position: relative; width: 80px; height: 80px; border-radius: var(--r-md); overflow: hidden; border: 1px solid var(--silver); }
.photos .ph img { width: 100%; height: 100%; object-fit: cover; }
.photos .ph button { position: absolute; top: 3px; right: 3px; border: 0; border-radius: 50%; width: 22px; height: 22px; background: rgba(14, 31, 69, .75); color: #fff; cursor: pointer; line-height: 1; }
.addph { width: 80px; height: 80px; border-radius: var(--r-md); border: 1.5px dashed #AEB6C3; display: grid; place-items: center; color: var(--steel); cursor: pointer; font-size: 12px; text-align: center; background: #FAFBFC; }
.addph:hover { border-color: var(--ribbon); color: var(--ribbon); }
.sendbar { position: sticky; bottom: 0; padding: 14px 0 6px; background: linear-gradient(transparent, var(--mist) 30%); margin-top: 6px; }
.done-box { text-align: center; padding: 34px 20px; }
.done-box .big { font-size: 44px; }
.done-box h2 { font-size: 24px; margin-top: 6px; }
.done-box p { max-width: 52ch; margin: 10px auto 18px; color: var(--steel); }
.tno { font-weight: 800; font-size: 22px; color: var(--night); letter-spacing: .03em; background: var(--ribbon-soft); border: 1px solid #C9D6F4; display: inline-block; padding: 7px 16px; border-radius: var(--r-md); margin: 10px 0 2px; }
.tk { padding: 16px 18px; cursor: pointer; }
.tk + .tk { border-top: 1px solid #E6E9EE; }
.tk:hover { background: #FAFBFD; }
.tk .msg { background: var(--mist); border-left: 3px solid var(--ribbon); border-radius: 0 var(--r-sm) var(--r-sm) 0; padding: 9px 12px; margin-top: 10px; font-size: 14px; }
.steps { display: flex; gap: 4px; margin-top: 12px; }
.steps i { flex: 1; height: 4px; border-radius: 2px; background: #E1E5EB; }
.steps i.on { background: var(--ribbon); }
.timeline { border-left: 2px solid var(--silver); margin: 12px 0 0 5px; padding-left: 16px; }
.timeline div { position: relative; padding: 3px 0 10px; font-size: 13.5px; }
.timeline div::before { content: ''; position: absolute; left: -22px; top: 8px; width: 10px; height: 10px; border-radius: 50%; background: #fff; border: 2px solid var(--ribbon); }
.foot { text-align: center; color: var(--steel); font-size: 12.5px; margin-top: 30px; }
.foot img { width: 26px; vertical-align: middle; margin-right: 6px; opacity: .9; }

/* ------------------------------------------------ toast & modal */
.toast { position: fixed; left: 50%; bottom: 22px; transform: translateX(-50%) translateY(30px); background: var(--night); color: #fff; padding: 12px 18px; border-radius: var(--r-md); font-weight: 600; opacity: 0; transition: .25s; z-index: 1000; max-width: 92vw; pointer-events: none; }
.toast.show { opacity: 1; transform: translateX(-50%); }
.toast.err { background: var(--trim); }
.overlay { position: fixed; inset: 0; background: rgba(14, 31, 69, .45); z-index: 500; display: flex; align-items: center; justify-content: center; padding: 14px; animation: fade .15s; }
.modal { background: #fff; border-radius: 16px; width: 100%; max-width: 560px; max-height: 92vh; overflow: auto; box-shadow: 0 24px 60px -12px rgba(14, 31, 69, .45); }
.modal.wide { max-width: 900px; }
.modal .mh { padding: 15px 18px; border-bottom: 1px solid #E6E9EE; display: flex; align-items: center; gap: 10px; position: sticky; top: 0; background: #fff; z-index: 2; }
.modal .mb { padding: 18px; }
.modal .mf { padding: 12px 18px; border-top: 1px solid #E6E9EE; display: flex; gap: 8px; justify-content: flex-end; flex-wrap: wrap; position: sticky; bottom: 0; background: #fff; }
@keyframes fade { from { opacity: 0; } }
@keyframes pop { 0% { transform: translateY(10px) scale(.97); opacity: 0; } 100% { transform: none; opacity: 1; } }
.alertpop .modal { animation: pop .22s ease-out; border-top: 5px solid var(--trim); }
.loading { padding: 44px; text-align: center; color: var(--steel); }
.empty { padding: 34px 16px; text-align: center; color: var(--steel); }
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { animation: none !important; transition: none !important; } }

/* ------------------------------------------------ staff desk */
.dtop { background: var(--night); color: #fff; position: sticky; top: 0; z-index: 50; box-shadow: 0 3px 0 var(--ribbon); }
.dtop .in { padding: 8px 18px; display: flex; align-items: center; gap: 14px; min-height: 60px; }
.dtop img { height: 42px; width: auto; filter: drop-shadow(0 2px 4px rgba(0,0,0,.35)); }
.dtop .ttl { font-weight: 800; font-size: 17px; font-stretch: 88%; line-height: 1.05; }
.dtop .ttl small { display: block; font-weight: 500; font-size: 12px; opacity: .7; font-stretch: 100%; }
.dnav { display: flex; gap: 2px; margin-left: 14px; overflow-x: auto; align-self: stretch; }
.dnav button { background: transparent; border: 0; color: #C3CBDA; font: inherit; font-weight: 650; padding: 0 14px; cursor: pointer; white-space: nowrap; border-bottom: 3px solid transparent; margin-bottom: -3px; }
.dnav button:hover { color: #fff; }
.dnav button.on { color: #fff; border-bottom-color: #fff; }
.dnav .n { background: var(--trim); color: #fff; border-radius: 10px; font-size: 11.5px; padding: 1px 7px; margin-left: 6px; }
.dme { margin-left: auto; display: flex; align-items: center; gap: 10px; font-size: 13.5px; }
.dme .btn { border-color: rgba(255,255,255,.3); background: transparent; color: #fff; }
.dme .btn:hover { background: rgba(255,255,255,.08); }
.dme .btn.primary { background: #fff; color: var(--night); border-color: #fff; }
.dwrap { padding: 20px 18px; max-width: 1400px; margin: 0 auto; }
/* counters: one joined strip */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); margin-bottom: 16px; background: #fff; border: 1px solid var(--silver); border-radius: var(--r-lg); box-shadow: var(--lift); overflow: hidden; }
.kpi { padding: 14px 16px; cursor: pointer; border: 0 !important; border-radius: 0 !important; box-shadow: none !important; position: relative; }
.kpi + .kpi { border-left: 1px solid #E6E9EE !important; }
.kpi:hover { background: #FAFBFD; }
.kpi .v { font-size: 28px; font-weight: 800; font-stretch: 88%; color: var(--night); line-height: 1.1; }
.kpi .l { font-size: 13px; color: var(--steel); font-weight: 550; margin-top: 2px; }
.kpi.on { outline: none; background: var(--ribbon-soft); }
.kpi.on::after { content: ''; position: absolute; left: 0; right: 0; bottom: 0; height: 3px; background: var(--ribbon); }
.filters { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; align-items: center; }
.filters input, .filters select { width: auto; min-width: 160px; padding: 9px 11px; }
.tlist { overflow: hidden; }
.trow { display: grid; grid-template-columns: 4px 1fr auto; gap: 14px; padding: 14px 16px 14px 0; cursor: pointer; align-items: center; }
.trow + .trow { border-top: 1px solid #E6E9EE; }
.trow:hover { background: #FAFBFD; }
.trow .bar { align-self: stretch; }
.trow .t1 { font-weight: 750; color: var(--night); }
.trow .t2 { color: var(--steel); font-size: 13.5px; }
.trow .r { text-align: right; display: flex; flex-direction: column; align-items: flex-end; gap: 4px; }
.trow.fresh { animation: flash 1.2s 3; }
@keyframes flash { 50% { background: var(--trim-soft); } }
.dgrid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 760px) { .dgrid { grid-template-columns: 1fr; } .dnav { margin-left: 0; align-self: auto; } .dnav button { padding: 10px 12px; } .dtop .in { flex-wrap: wrap; } .dme { margin-left: 0; } }
.kv { display: grid; grid-template-columns: 120px 1fr; gap: 7px 12px; font-size: 14px; }
.kv > span:nth-child(odd) { color: var(--steel); }
.staff { display: grid; grid-template-columns: auto 1fr auto; gap: 12px; padding: 11px 12px; align-items: center; border: 1px solid var(--silver); border-radius: var(--r-md); cursor: pointer; }
.staff + .staff { margin-top: 8px; }
.staff:hover { border-color: #9FAABB; }
.staff.on { border-color: var(--ribbon); background: var(--ribbon-soft); box-shadow: inset 0 0 0 1px var(--ribbon); }
.av { width: 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; color: #fff; font-weight: 750; font-size: 13px; background: var(--night); }
table.tbl { width: 100%; border-collapse: collapse; font-size: 14px; }
.tbl th, .tbl td { text-align: left; padding: 10px 12px; border-bottom: 1px solid #E6E9EE; vertical-align: top; }
.tbl th { font-size: 12.5px; color: var(--steel); font-weight: 650; background: #F7F8FA; position: sticky; top: 0; }
.tbl tr.click { cursor: pointer; } .tbl tr.click:hover td { background: #FAFBFD; }
.login { max-width: 400px; margin: 0 auto; padding: 0; overflow: hidden; }
.login .band .in { flex-direction: column; text-align: center; padding: 26px 18px 30px; gap: 10px; }
.login .band .shield { width: 92px; }
.login .lb { padding: 22px 24px 26px; }
.loginwrap { min-height: 100vh; display: grid; place-items: center; padding: 18px; }
.thumbs { display: flex; gap: 8px; flex-wrap: wrap; }
.thumbs img { width: 96px; height: 96px; object-fit: cover; border-radius: var(--r-md); cursor: zoom-in; border: 1px solid var(--silver); }
.linkbox { display: flex; gap: 6px; }
.linkbox input { font-size: 13px; }
.switch { position: relative; width: 42px; height: 24px; flex: none; }
.switch input { opacity: 0; width: 0; height: 0; }
.switch i { position: absolute; inset: 0; background: #C6CCD6; border-radius: 20px; cursor: pointer; transition: .2s; }
.switch i::after { content: ''; position: absolute; width: 18px; height: 18px; left: 3px; top: 3px; background: #fff; border-radius: 50%; transition: .2s; }
.switch input:checked + i { background: var(--ribbon); }
.switch input:checked + i::after { transform: translateX(18px); }
.switch input:focus-visible + i { outline: 3px solid rgba(28, 71, 174, .45); outline-offset: 2px; }
.band .bt1, .band .bt2 { white-space: nowrap; }
@media (max-width: 560px) {
  .band .in { gap: 12px; padding: 14px 14px 18px; }
  .band .shield { width: 58px; }
  .band .bt1 { font-size: 18px; }
  .band .bt2 { font-size: 12px; }
  .band .callus { padding: 7px 10px; font-size: 13px; }
  .band .callus .cl { display: none; }
}
@media (max-width: 380px) { .band .bt2 { display: none; } }

/* ------------------------------------------------ portal controls (v2) */
.opts { display: grid; grid-template-columns: repeat(auto-fill, minmax(210px, 1fr)); gap: 8px; }
.opt {
  font: inherit; text-align: left; cursor: pointer; background: #fff; color: var(--ink);
  border: 1px solid #CDD3DC; border-radius: var(--r-md); padding: 12px 14px 12px 40px; position: relative; min-height: 58px;
  display: flex; flex-direction: column; justify-content: center; gap: 2px;
}
.opt::before { content: ''; position: absolute; left: 14px; top: 50%; width: 16px; height: 16px; margin-top: -8px; border-radius: 50%; border: 2px solid #AEB6C3; background: #fff; }
.opt.on { border-color: var(--ribbon); background: var(--ribbon-soft); box-shadow: inset 0 0 0 1px var(--ribbon); }
.opt.on::before { border-color: var(--ribbon); background: radial-gradient(var(--ribbon) 0 4px, #fff 5px); }
.opt .ot { font-weight: 650; color: var(--night); }
.opt .os { font-size: 13px; color: var(--steel); }
.opt .og { font-size: 11.5px; color: var(--success); font-weight: 600; }

.ctiles { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px; }
@media (min-width: 560px) { .ctiles { grid-template-columns: repeat(3, 1fr); } }
@media (min-width: 820px) { .ctiles { grid-template-columns: repeat(4, 1fr); } }
.ctile {
  font: inherit; font-size: 13.5px; line-height: 1.25; text-align: left; cursor: pointer; position: relative;
  background: #fff; color: var(--ink); border: 1px solid #CDD3DC; border-radius: 12px; padding: 12px 12px 12px;
  display: flex; flex-direction: column; gap: 8px; min-height: 92px; transition: border-color .12s, background .12s;
}
.ctile .ic { color: var(--ribbon); }
.ctile:hover { border-color: #9FAABB; }
.ctile .ck { position: absolute; top: 9px; right: 9px; width: 20px; height: 20px; border-radius: 6px; border: 1.5px solid #C6CCD6; background: #fff; }
.ctile.on { border-color: var(--ribbon); background: var(--ribbon-soft); box-shadow: inset 0 0 0 1px var(--ribbon); }
.ctile.on .ck { background: var(--ribbon); border-color: var(--ribbon); }
.ctile.on .ck::after { content: ''; position: absolute; left: 6px; top: 2px; width: 5px; height: 10px; border: solid #fff; border-width: 0 2px 2px 0; transform: rotate(45deg); }
.ctile:active { transform: scale(.985); }

.stepper { display: inline-flex; align-items: center; border: 1px solid #C6CCD6; border-radius: var(--r-md); overflow: hidden; background: #fff; }
.stepper button { width: 44px; height: 44px; border: 0; background: #F6F8FB; font: inherit; font-size: 20px; color: var(--night); cursor: pointer; }
.stepper button:active { background: var(--ribbon-soft); }
.stepper output { min-width: 48px; text-align: center; font-weight: 700; font-size: 16px; }

.prios { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px; }
@media (min-width: 640px) { .prios { grid-template-columns: repeat(4, 1fr); } }
.prio {
  font: inherit; text-align: left; cursor: pointer; background: #fff; color: var(--ink); border: 1px solid #CDD3DC; border-radius: var(--r-md);
  padding: 11px 12px; display: grid; grid-template-columns: 12px 1fr; column-gap: 8px; row-gap: 2px; align-items: center;
}
.prio .pd { width: 10px; height: 10px; border-radius: 50%; background: var(--pc); }
.prio b { color: var(--night); }
.prio small { grid-column: 2; color: var(--steel); font-size: 12px; line-height: 1.3; }
.prio.on { border-color: var(--pc); box-shadow: inset 0 0 0 1px var(--pc); background: color-mix(in srgb, var(--pc) 7%, #fff); }

.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.pchip {
  font: inherit; font-size: 14px; cursor: pointer; background: #fff; color: var(--night); border: 1px solid #C6CCD6; border-radius: 99px;
  padding: 9px 15px; min-height: 42px; display: inline-flex; align-items: center; position: relative; font-weight: 550;
}
.pchip.on { background: var(--night); border-color: var(--night); color: #fff; }
.pchip input[type=date], .pchip input[type=time] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 520px) { .grid2 { grid-template-columns: 1fr; } }
.photos .addph { flex-direction: column; gap: 2px; display: flex; align-items: center; justify-content: center; }

.tklist { overflow: hidden; }
.tk .tkt { margin-top: 6px; font-size: 15px; }
.tk.open { background: #FBFCFE; }
.tkd { margin-top: 12px; }
.tkd p { margin: 0 0 8px; }
.tkd h4, .rep h4 { margin: 16px 0 6px; font-size: 14px; color: var(--night); }
.rep { margin-top: 14px; border: 1px solid #C9D6F4; background: #fff; border-radius: var(--r-md); padding: 12px 14px; }
.rep p { margin: 0 0 6px; white-space: pre-line; }
.rep ul { margin: 0; padding-left: 18px; }
.thumbs img[data-zoom] { cursor: zoom-in; }
#inst { margin-bottom: 12px; display: flex; flex-direction: column; align-items: center; gap: 6px; }
#inst.hidden { display: none; }
.foot p { margin: 0; }

/* ------------------------------------------------ desk v2: menu, board */
.dnav { scrollbar-width: none; -ms-overflow-style: none; overflow-y: hidden; }
.dnav::-webkit-scrollbar { display: none; }
.dnav button { margin-bottom: 0; border-bottom: 0; box-shadow: inset 0 -3px 0 transparent; }
.dnav button.on { box-shadow: inset 0 -3px 0 #fff; }
.seg { display: inline-flex; border: 1px solid #C6CCD6; border-radius: var(--r-sm); overflow: hidden; background: #fff; }
.seg .btn { border: 0; border-radius: 0; }
.seg .btn + .btn { border-left: 1px solid #C6CCD6; }
.seg .btn.on { background: var(--night); color: #fff; }

.board { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: 14px; align-items: start; }
@media (max-width: 760px) {
  .board { grid-auto-flow: column; grid-template-columns: none; grid-auto-columns: 86%; overflow-x: auto; scroll-snap-type: x mandatory; padding-bottom: 8px; }
  .bcol { scroll-snap-align: start; }
}
.bcol { background: #E9EDF3; border-radius: var(--r-lg); padding: 10px; min-height: 120px; }
.bcol > header { display: flex; align-items: center; gap: 8px; padding: 4px 6px 10px; color: var(--night); }
.bcol > header span { margin-left: auto; background: #fff; border-radius: 99px; padding: 1px 9px; font-size: 13px; font-weight: 700; color: var(--steel); }
.bcol-new > header span { background: var(--trim); color: #fff; }
.bcol-new { background: #F6E9E8; }
.bitems { display: flex; flex-direction: column; gap: 8px; }
.bempty { color: var(--steel); font-size: 13px; text-align: center; padding: 18px 6px; }
.bcard {
  font: inherit; text-align: left; cursor: pointer; width: 100%; background: #fff; color: var(--ink);
  border: 1px solid #DCE1E8; border-left: 4px solid var(--pc); border-radius: var(--r-md); padding: 10px 12px;
  box-shadow: 0 1px 0 rgba(14, 31, 69, .05);
}
.bcard:hover { border-color: #AEB6C3; border-left-color: var(--pc); box-shadow: var(--lift); }
.bc1 { display: flex; align-items: center; gap: 6px; font-size: 12px; }
.bprio { color: var(--pc); font-weight: 700; }
.bover { background: var(--trim-soft); color: var(--trim); border-radius: 99px; padding: 0 7px; font-weight: 650; }
.bno { color: var(--steel); font-weight: 600; letter-spacing: .02em; }
.bc2 { font-weight: 750; color: var(--night); margin-top: 4px; }
.bc3 { font-size: 13.5px; color: var(--steel); }
.bc4 { font-size: 13.5px; margin-top: 4px; }
.bc5 { display: flex; align-items: center; gap: 6px; margin-top: 8px; font-size: 12.5px; }
.bc5 .av { width: 22px; height: 22px; font-size: 10px; }
.bwalk { background: #EDE7F8; color: var(--purple); border-radius: 99px; padding: 0 7px; font-weight: 650; }
.overlay.noanim, .overlay.noanim .modal { animation: none !important; }
.pfph { width: 180px; height: 120px; border: 1px solid var(--silver); border-radius: var(--r-md); overflow: hidden; display: grid; place-items: center; background: #F7F8FA; flex: none; }
.pfph img { width: 100%; height: 100%; object-fit: cover; }
.eqt input, .eqt select { padding: 6px 8px; font-size: 13.5px; }
.eqt td { padding: 4px 6px; }
.faults { margin-top: 8px; }
.fault { display: grid; grid-template-columns: 1fr 170px; gap: 6px 10px; padding: 9px 0; border-top: 1px solid #E6E9EE; align-items: center; }
.fault:first-child { border-top: 0; }
.fault .fl { font-weight: 650; color: var(--night); }
.fault .fnote { grid-column: 1 / -1; }
.fault select, .fault input { padding: 7px 9px; font-size: 13.5px; }
.eqsel { margin-top: 12px; }
.eqsel h4 { margin: 10px 0 6px; font-size: 13.5px; color: var(--steel); font-weight: 650; }
.eqchips { display: flex; flex-wrap: wrap; gap: 6px; }
.eqchip { font: inherit; font-size: 13px; cursor: pointer; background: #fff; color: var(--night); border: 1px solid #C6CCD6; border-radius: 9px; padding: 7px 10px; text-align: left; line-height: 1.25; }
.eqchip small { display: block; color: var(--steel); font-size: 11.5px; }
.eqchip.on { background: var(--ribbon); border-color: var(--ribbon); color: #fff; }
.eqchip.on small { color: #DCE5FA; }
.rchip { display: inline-block; font-size: 12px; font-weight: 700; padding: 1px 8px; border-radius: 99px; }
.flist { margin: 0; padding-left: 18px; }
.flist li { margin: 3px 0; }

/* ---- site selection: photo banner + photo cards ---- */
.shero { position: relative; min-height: 190px; border-radius: 16px; overflow: hidden; display: flex; align-items: flex-end;
  background: linear-gradient(135deg, var(--night) 0%, #1A3A86 55%, var(--ribbon) 100%) center/cover no-repeat; color: #fff;
  box-shadow: 0 10px 28px -14px rgba(14, 31, 69, .55); }
.shero::before { content: ""; position: absolute; inset: 0; background-image: url("../img/shield-256.png"); background-repeat: no-repeat;
  background-position: right -26px top -18px; background-size: 150px; opacity: .10; }
.shero.has { background-size: cover; background-position: center; }
.shero.has::before { background: linear-gradient(180deg, rgba(14, 31, 69, .05) 0%, rgba(14, 31, 69, .35) 45%, rgba(14, 31, 69, .9) 100%); opacity: 1; }
.shero-in { position: relative; padding: 18px 18px 16px; display: flex; flex-direction: column; gap: 3px; width: 100%; }
.shero-k { font-size: 11px; letter-spacing: .12em; text-transform: uppercase; opacity: .8; font-weight: 700; }
.shero-n { font-size: 24px; font-weight: 800; line-height: 1.15; font-stretch: 88%; text-shadow: 0 1px 8px rgba(0, 0, 0, .3); }
.shero-a { font-size: 14px; opacity: .9; }
.shero-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.stag { font-size: 12px; font-weight: 650; padding: 4px 10px; border-radius: 999px; background: rgba(255, 255, 255, .16); border: 1px solid rgba(255, 255, 255, .28); backdrop-filter: blur(4px); }
.stag.ok { background: #fff; color: var(--night); border-color: #fff; }
.shero-act { margin-top: 10px; display: flex; justify-content: flex-end; }
.linkbtn { background: none; border: 0; padding: 4px 0; color: var(--ribbon); font: inherit; font-size: 14px; font-weight: 650; cursor: pointer; text-decoration: underline; text-underline-offset: 3px; }
.scards { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); gap: 12px; }
.scard { display: flex; flex-direction: column; text-align: left; padding: 0; border: 1px solid #D5DAE3; border-radius: 14px; overflow: hidden; background: #fff; cursor: pointer; font: inherit; color: var(--night); transition: transform .12s, box-shadow .12s, border-color .12s; }
.scard:hover { transform: translateY(-2px); border-color: var(--ribbon); box-shadow: 0 8px 20px -12px rgba(14, 31, 69, .5); }
.scard-ph { height: 104px; display: flex; align-items: center; justify-content: center; background: linear-gradient(135deg, var(--night), var(--ribbon)) center/cover no-repeat; }
.scard-ph.has { background-size: cover; }
.scard-ph.has .scard-ic { display: none; }
.scard-ic { width: 46px; height: 46px; border-radius: 50%; display: grid; place-items: center; background: rgba(255, 255, 255, .16); border: 1px solid rgba(255, 255, 255, .35); color: #fff; font-weight: 800; font-size: 20px; }
.scard-t { padding: 10px 12px 12px; display: flex; flex-direction: column; gap: 2px; }
.scard-t small { color: var(--steel); font-size: 12.5px; }
@media (max-width: 520px) { .shero { min-height: 170px; } .shero-n { font-size: 21px; } .scards { grid-template-columns: 1fr 1fr; } }

.svcpick { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 6px; }
.svcpick label { display: inline-flex; align-items: center; gap: 6px; padding: 6px 10px; border: 1px solid #D5DAE3; border-radius: 999px; font-size: 13px; cursor: pointer; }
.svcpick label:has(input:checked) { border-color: var(--ribbon); background: var(--ribbon-soft); }
@media (min-width: 900px) { .shero { min-height: 250px; } .shero-n { font-size: 30px; } }
.pfsec { margin-top: 14px; padding: 12px 14px; border: 1px solid var(--silver); border-radius: 12px; background: #FAFBFD; }
.grid4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-top: 8px; }
@media (max-width: 700px) { .grid4 { grid-template-columns: 1fr 1fr; } }
.amcb { display: inline-block; margin-top: 8px; padding: 5px 12px; border-radius: 999px; font-size: 13px; font-weight: 650; background: #E3F3EB; color: var(--success); }
.amcb.warn { background: #FBEFD9; color: var(--warning); }
.amcb.bad { background: #FBE3E1; color: var(--danger); }
.svcpick label { white-space: nowrap; font-weight: 600; color: var(--night); background: #fff; }
.svcpick input[type=checkbox] { width: 16px; height: 16px; min-height: 0; margin: 0; padding: 0; flex: none; box-shadow: none; accent-color: var(--ribbon); }
.impbox { margin-top: 16px; border-style: dashed; background: #F6F8FD; }
.impres { margin-top: 10px; padding: 10px 12px; background: #fff; border: 1px solid var(--silver); border-radius: 10px; }
.eqlist { margin-top: 8px; }
.eqlist summary { cursor: pointer; font-weight: 650; color: var(--ribbon); }
.eqlist table { margin-top: 6px; font-size: 12.5px; }
.eqlist td, .eqlist th { padding: 4px 8px; }
.eqlist { max-width: 100%; overflow-x: auto; } .eqlist td, .eqlist th { white-space: nowrap; } #prof-card .row > .small { min-width: 0; flex: 1; }
.eqdd { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.4fr); gap: 10px; margin-top: 6px; }
.eqdd .field:only-child { grid-column: 1 / -1; }
@media (max-width: 560px) { .eqdd { grid-template-columns: 1fr; } }
.eqpicked { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.eqtag { display: inline-flex; align-items: center; gap: 6px; padding: 6px 6px 6px 12px; border-radius: 999px; background: var(--ribbon-soft); color: var(--night); border: 1px solid #C9D6F3; font-size: 13.5px; font-weight: 650; }
.eqtag button { width: 24px; height: 24px; border-radius: 50%; border: 0; background: #fff; color: var(--trim); font-weight: 800; cursor: pointer; line-height: 1; }
.pickl { display: flex; flex-direction: column; gap: 2px; max-height: 60vh; overflow: auto; }
.pick { display: flex; align-items: center; gap: 10px; padding: 8px 6px; border-bottom: 1px solid var(--silver); cursor: pointer; }
.pick input { width: 18px; height: 18px; min-height: 0; padding: 0; margin: 0; flex: none; accent-color: var(--ribbon); }

/* ---- compact client form (v14) ---- */
.shead { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; margin-bottom: 8px; }
.linkbtn.sm { font-size: 13px; }
.srows { display: flex; flex-direction: column; gap: 8px; }
.srow { display: flex; align-items: center; gap: 10px; width: 100%; text-align: left; padding: 12px 14px; border: 1px solid #D5DAE3; border-radius: 12px; background: #fff; cursor: pointer; font: inherit; color: var(--night); }
.srow.on { border-color: var(--ribbon); background: var(--ribbon-soft); box-shadow: inset 0 0 0 1px var(--ribbon); }
.srad { width: 18px; height: 18px; border-radius: 50%; border: 2px solid #9AA4B5; flex: none; position: relative; }
.srow.on .srad { border-color: var(--ribbon); }
.srow.on .srad::after { content: ""; position: absolute; inset: 3px; border-radius: 50%; background: var(--ribbon); }
.sth { display: none; width: 36px; height: 36px; border-radius: 8px; background: center/cover no-repeat; flex: none; }
.sth.has { display: block; }
.sname { font-weight: 750; flex: 1 1 auto; min-width: 0; }
.saddr { color: var(--steel); font-size: 13px; text-align: right; flex: 0 1 50%; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.devlist { margin-top: 8px; border: 1px solid #D5DAE3; border-radius: 12px; overflow: hidden; background: #fff; }
.devrow { display: flex; align-items: center; gap: 10px; padding: 8px 8px 8px 12px; border-top: 1px solid #EDF0F5; }
.devrow:first-child { border-top: 0; }
.devrow .dk { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--ribbon); background: var(--ribbon-soft); padding: 2px 7px; border-radius: 6px; flex: none; }
.devrow .dn { flex: 1; min-width: 0; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.devrow button { width: 30px; height: 30px; border-radius: 50%; border: 1px solid #F0C9C5; background: #fff; color: var(--trim); font-weight: 800; cursor: pointer; flex: none; }
.gtight { margin-top: 10px; }
.seg { display: grid; grid-auto-flow: column; grid-auto-columns: 1fr; border: 1px solid #C6CCD6; border-radius: 12px; overflow: hidden; background: #fff; }
.seg button { border: 0; border-left: 1px solid #E1E5EC; background: none; padding: 11px 4px; font: inherit; font-size: 14px; font-weight: 650; color: var(--night); cursor: pointer; white-space: nowrap; }
.seg button:first-child { border-left: 0; }
.seg button.on { background: var(--pc, var(--ribbon)); color: #fff; }
.dtin { margin-top: 10px; font-size: 16px; }
.photos.sm .addph { width: 64px; height: 64px; }
.photos.sm .ph, .photos.sm .ph img { width: 64px; height: 64px; }
@media (max-width: 420px) { .seg button { font-size: 13px; padding: 10px 2px; } .saddr { flex-basis: 45%; } }
.dlists { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.dlist:first-child { grid-row: span 2; }
.dlist textarea { font-family: ui-monospace, Menlo, Consolas, monospace; font-size: 13px; line-height: 1.5; white-space: pre; overflow-x: auto; resize: vertical; }
.dlist:first-child textarea { min-height: 260px; }
.dlist em { font-style: normal; margin-left: 6px; padding: 1px 8px; border-radius: 999px; background: var(--ribbon-soft); color: var(--ribbon); font-size: 12px; }
@media (max-width: 700px) { .dlists { grid-template-columns: 1fr; } .dlist:first-child { grid-row: auto; } }
.pfph.sm { width: 72px; height: 52px; }
.pfmore { margin-top: 12px; } .pfmore summary { cursor: pointer; font-weight: 650; color: var(--night); }
.pfsite { margin-top: 16px; padding-top: 14px; border-top: 1px solid var(--silver); }

/* ---- client form layout: two columns on big screens, compact single column on phones ---- */
@media (min-width: 1024px) {
  .pwrap, .phero, .band .in { max-width: min(1320px, max(860px, 80vw)); }
  #f .sheet { display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr); grid-template-rows: auto 1fr; column-gap: 34px; padding: 10px 30px 14px; }
  #f .sheet > .step:nth-child(1) { grid-column: 1; grid-row: 1; }
  #f .sheet > .step:nth-child(2) { grid-column: 1; grid-row: 2; border-top: 1px solid #E6E9EE; }
  #f .sheet > .step:nth-child(3) { grid-column: 2; grid-row: 1; border-top: 0; }
  #f .sheet > .step:nth-child(4) { grid-column: 2; grid-row: 2; border-top: 1px solid #E6E9EE; align-self: start; }
  #f .sheet > .step:nth-child(3), #f .sheet > .step:nth-child(4) { padding-left: 34px; margin-left: -1px; border-left: 1px solid #E6E9EE; }
  #f .sendbar { display: flex; justify-content: flex-end; background: none; position: static; padding-top: 16px; }
  #f .sendbar .btn { width: auto; min-width: 320px; padding-left: 36px; padding-right: 36px; }
  #f .devlist { max-height: 300px; overflow: auto; }
  .tabs { margin-bottom: 18px; }
}
@media (max-width: 560px) {
  .phero { padding: 18px 16px 2px; }
  .phero h1 { font-size: 24px; }
  .phero p { font-size: 14px; }
  .pwrap { padding: 12px 10px 90px; }
  .sheet { padding: 2px 14px; border-radius: 16px; }
  .step { grid-template-columns: 1fr; padding: 16px 0; }
  .step .sn { position: absolute; top: 16px; left: 0; width: 26px; height: 26px; font-size: 13px; }
  .step .sb > h2, .step .sb > .shead { padding-left: 36px; min-height: 26px; display: flex; align-items: center; }
  .step .sb > .shead h2 { margin: 0; }
  .field > span { font-size: 13px; }
  input, select, textarea { font-size: 16px; } /* no zoom-in on iPhone */
  .grid2 { grid-template-columns: 1fr; }
  .sendbar { padding: 10px 0 calc(8px + env(safe-area-inset-bottom)); }
}
/* priority row: each option in its own colour */
.seg [data-prio] { color: var(--pc); background: color-mix(in srgb, var(--pc) 9%, #fff); display: inline-flex; align-items: center; justify-content: center; gap: 6px; }
.seg [data-prio]::before { content: ""; width: 9px; height: 9px; border-radius: 50%; background: var(--pc); flex: none; }
.seg [data-prio].on { background: var(--pc); color: #fff; }
.seg [data-prio].on::before { background: #fff; }
/* site row: square photo, store name beside it */
.srow { padding: 10px; gap: 14px; align-items: center; }
.sth { display: grid; place-items: center; width: 84px; height: 84px; aspect-ratio: 1; border-radius: 12px; flex: none; overflow: hidden;
  background: linear-gradient(135deg, var(--night), var(--ribbon)) center/cover no-repeat; box-shadow: 0 4px 12px -6px rgba(14, 31, 69, .5); }
.sth.has { display: grid; background-size: cover; background-position: center; }
.sth.has .sini { display: none; }
.sini { color: #fff; font-weight: 800; font-size: 30px; opacity: .9; }
.stx { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.stx .sname { font-size: 17px; font-weight: 800; line-height: 1.2; }
.stx .saddr { text-align: left; white-space: normal; font-size: 13.5px; color: var(--steel); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.sgps { font-size: 12px; color: var(--success); font-weight: 650; }
.srow .srad { align-self: center; }
@media (min-width: 1024px) { .sth { width: 110px; height: 110px; } .stx .sname { font-size: 19px; } }
.qchecks { margin-top: 14px; border: 1px solid #E1E5EC; border-radius: 12px; padding: 4px 12px; background: #FAFBFD; }
.qct { font-size: 12px; font-weight: 750; text-transform: uppercase; letter-spacing: .05em; color: var(--steel); padding: 8px 0 2px; }
.qrow { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 8px 0; border-top: 1px solid #EDF0F5; }
.qrow:nth-child(2) { border-top: 0; }
.qrow > span { font-size: 14.5px; font-weight: 600; color: var(--night); }
.seg.mini { flex: none; width: 116px; border-radius: 10px; }
.seg.mini button { padding: 7px 4px; font-size: 13.5px; }
.seg.mini button.on[data-v="Yes"] { background: var(--trim); }
.seg.mini button.on[data-v="No"] { background: var(--success); }
.phhint { margin-top: 14px; font-size: 14.5px; color: var(--night); }

/* ---- customer documents ---- */
.docsheet { padding: 18px 20px; }
.dochead { display: flex; justify-content: space-between; align-items: flex-start; gap: 14px; flex-wrap: wrap; }
.dochead h2 { font-size: 18px; } .dochead p { margin: 4px 0 0; max-width: 62ch; }
.docform { margin-top: 14px; padding: 14px; border: 1px solid #D5DAE3; border-radius: 14px; background: #FAFBFD; }
.dgrid { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 10px; }
.docfile { display: flex; align-items: center; gap: 12px; margin-top: 12px; flex-wrap: wrap; }
.docfile .btn { max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.doclist { margin-top: 14px; display: flex; flex-direction: column; gap: 8px; }
.docrow { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border: 1px solid #D5DAE3; border-left: 4px solid var(--success); border-radius: 12px; background: #fff; }
.docrow.warn { border-left-color: var(--warning); } .docrow.bad { border-left-color: var(--trim); } .docrow:not(.ok):not(.warn):not(.bad) { border-left-color: #9AA4B5; }
.dic { width: 44px; height: 44px; border-radius: 10px; display: grid; place-items: center; background: var(--ribbon-soft); color: var(--ribbon); font-weight: 800; font-size: 12px; flex: none; }
.dtx { flex: 1; min-width: 0; } .dtx .small { margin-top: 2px; overflow: hidden; text-overflow: ellipsis; }
.dact { display: flex; gap: 6px; flex: none; }
.xp.ok { color: var(--success); font-weight: 650; } .xp.warn { color: var(--warning); font-weight: 700; } .xp.bad { color: var(--trim); font-weight: 700; }
@media (max-width: 560px) { .docsheet { padding: 14px; } .tabs button { padding-left: 10px; padding-right: 10px; } }